Sorry to hear this. it’s not something we can look into from here sorry as we don’t have access to the tools in order to do so. We can only advise to try the helpline or alternatively if you have your account set up online there is a web chat function 0800 092 0514 – Ryan

Sorry to hear this. it’s not something we can look into from here sorry as we don’t have access to the tools in order to do so. We can only advise to try the helpline or alternatively if you have your account set up online there is a web chat function 0800 092 0514 – Ryan